HEADQUARTERS
Core +
BE 077.0609.372
Naamsestraat 9, 3000 Leuven, Belgium
stay@getaway.be
CHECK-IN / CHECK-OUT
Upon arrival, all guests MUST provide sufficient identification (passport).
Earliest check-in time: 3:00 PM
Latest check-out time: 11:00 AM
For early or late check-in / check-out times
For any special requests, please sent an e-mail to the chosen property.
3rd PARTY KEY COLLECTION
The roomkey can only be obtained by another person if:
-the person collecting the key has a copy of the bookers ID
-the booker sends an e-mail with the request to have another person collecting the keys
-the person collecting the keys needs to present his ID, this one will be stored in our system conform GDPR standards.
PAYMENTS
Terms of Payment
Getaway will issue a receipt for the full amount of the stay on the date of arrival. Payments can be made via our website www.getaway.be via credit/debit card which allows - MasterCard, Visa, Maestro/Bancontact or cash.
Your Credit Card is only used to guarantee your reservation. Full payment is due upon arrival at Getaway, unless clearly agreed otherwise between Getaway and the guest.
BOOKING
If you want to make a booking, you have to send an e-mail to the chosen property or visit our website www.getaway.be. Please include all necessary details (passport copy, passport number, arrival/departure dates, payment method, how many persons, etc.) to ensure a quick check-in.
Getaway will ensure the accuracy of the bookings, in the unlikely event of double booking, Getaway will provide another room/bed at equal or more superior quality at no extra charge if not fully booked.
CANCELLATION POLICY
Non refundable reservations
The reservation will be charged in the next 24h after creating the booking. Changes to the reservation and cancelling without fee is not possible.
The cancellation fee will be the full price of the reservation
Individual guests
Reservations of less than 5 days can be cancelled without charges up to 24h before the arrival date.
When cancelled less then 24h before the arrival date the first night will be charged.
In case of no-show the full reservation will be charged.
Reservations of 5 nights and more can be cancelled free of charges up to 7 days before the arrival date.
When cancelled less than 7 days before the arrival date the first night will be charged.
When cancelled less the 24h before the arrival date or in case of no-show, 100% of the total reservation will be charged.
Groups (5 rooms or more)
Reservations can be cancelled free of charges up to 30 days before the arrival date.
A partial or complete cancellation will lead to charging following costs:
Cancellation between 30 and 15 days before the arrival date: 20% of the entire reservation will be charged.
Cancellation between 15 and 5 days before the arrival date: 50% of the entire reservation will be charged.
Cancellation less than 5 days before the arrival date: 100% of the reservation will be charged.
In case of no-show the entire reservation will be charged.
For certain periods there are non-refundable reservations. This means that the credit card will be charged the same day as the booking is made and there will be no refunds in case of cancellation.
All cancellations need to be made by e-mail, and will only be valid when confirmed through our reception.
Getaway reserves the right to charge the cancellation costs from the provided credit card details.
The management retains the right to decide unequivocally in any case of disagreement.
The landlord is entitled to terminate the lease contract at all times, but in no case later than 5 P.M. in the evening preceding the day on which the stay of the tenant commences, due to organisational reasons and/or due to a lack of trust on the part of the landlord with regard to the tenant. In case of termination of the contract, the already paid sums and cash advances will be repaid to the tenant, without the ability of the tenant to ask for any additional compensation or indemnities.
The tenant will be able to cancel a reservation, only if he explicitly opted for this option at the time of making the reservation and under the conditions under which such a cancellation may take place.
The landlord has the possibility to terminate current agreements, either immediately if it is established that the tenant causes damage and/or disturbs the peace, either within 12 hours in case the landlord is required to prematurely terminate the lease contract due to organisational reasons. It is exclusively in the second case that the tenant will have any sums or cash advancements on account of the cancelled stay reimbursed. The landlord will at all times be able to seek redress for actual damages from the tenant.
GUEST OBLIGATIONS
The guest should use the rented property with due care. This means among other things, that the house-rules should be respected at all time, that the studio is left in good condition. In event of a default the costs for extra cleaning and repairs will be deducted from the provided credit card. All damages need to be immediately reported.
The guest is forbidden from bringing flammable, explosive or hazardous fluids or products into the residence, or to make adjustments to existing installations, materials or furniture.
The electrical provisions should in no way be overloaded and fire-fighting provisions should not be abused.
The number of guests agreed upon reservation, may not be exceeded without prior consulting Getaway. In the case of unannounced exceeding of the number of renters or in the event of apparent misconduct, Getaway is entitled to deny acces to the residence and to end the current reservation.
When booked trough a third party the Getaway policy overrules the third party policy.
By default, your personal data shall be used solely in relation to the processing of this booking.
CONTENT WEBSITE
Getaway provides this website and all its other websites on a ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties.
This website is operated and maintained in a cloud-based capacity and is published from a European perspective. Getaway is not publishing the website for use in any jurisdiction where such publication or use is unlawful.
ACCESS TO THE WEBSITE
We will use reasonable efforts to make our websites and its content available to all users. However, we do not warrant or represent that access to this site will be uninterrupted, reliable or fault-free. We reserve the right at our sole discretion to deny users access to our sites or any part of it without notice and to decline to provide the service to any user that is in breach of these conditions.