Terms & Conditions
Naamsestraat 9, 3000 Leuven, Belgium
CHECK-IN / CHECK-OUT
Upon arrival, all guests MUST provide sufficient identification (passport).
Earliest check-in time: 3:00 PM
Latest check-out time: 11:00 AM
For early or late check-in / check-out times
For any special requests, please sent an e-mail to the chosen property.
3rd PARTY KEY COLLECTION
The roomkey can only be obtained by another person if:
-the person collecting the key has a copy of the booker's ID
-the booker sends an e-mail with the request to have another person collect the keys
-the person collecting the keys needs to present his ID, this will be stored in our system conform GDPR standards.
Terms of Payment
Getaway will issue a receipt for the full amount of the stay on the date of arrival. Payments can be made via our website www.getaway.be via credit/debit card which allows - MasterCard, Visa, American Express (extra fee of 3.95%), Maestro/Bancontact or cash.
Your Credit Card is only used to guarantee your reservation. Full payment is due upon arrival at Getaway, unless clearly agreed otherwise between Getaway and the guest.
If you want to make a booking, you have to send an e-mail to the chosen property or visit our website www.getaway.be. Please include all necessary details (passport copy, passport number, arrival/departure dates, payment method, how many persons, etc.) to ensure a quick check-in.
Getaway will ensure the accuracy of the bookings. In the unlikely event of double booking, Getaway will provide another room/bed at equal or superior quality at no extra charge if not fully booked.
Non refundable reservations
The reservation will be charged in the next 24h after creating the booking. Changes to the reservation and cancelling without fee are not possible.
The cancellation fee will be the full price of the reservation
Reservations of less than 5 days can be cancelled without charges up to 24h before the arrival date.
When cancelled less than 24h before the arrival date the first night will be charged.
In case of no-show the full reservation will be charged.
Reservations of 5 nights and more can be cancelled free of charges up to 7 days before the arrival date.
When cancelled less than 7 days before the arrival date the first night will be charged.
When cancelled less than 24h before the arrival date or in case of no-show, 50% of the total reservation will be charged.
Groups (5 rooms or more)
Reservations can be cancelled free of charges up to 30 days before the arrival date.
A partial or complete cancellation will lead to charging following costs:
Cancellation between 30 and 15 days before the arrival date: 20% of the entire reservation will be charged.
Cancellation between 15 and 5 days before the arrival date: 50% of the entire reservation will be charged.
Cancellation less than 5 days before the arrival date: 100% of the reservation will be charged.
In case of no-show the entire reservation will be charged.
For certain periods there are non-refundable reservations. This means the credit card will be charged the same day as the booking is made and there will be no refunds in case of cancellation.
All cancellations need to be made by e-mail, and will only be valid when confirmed by our reception.
Getaway reserves the right to charge the cancellation costs from the provided credit card details.
The management retains the right to decide unequivocally in any case of disagreement.
The landlord is entitled to terminate the lease contract at all times, but in no case later than 5 P.M. in the evening preceding the day on which the stay of the tenant commences, due to organizational reasons and/or due to a lack of trust on the part of the landlord with regard to the tenant. In case of termination of the contract, the already paid sums and cash advances will be repaid to the tenant, without the ability of the tenant to ask for any additional compensation or indemnities.
The tenant will be able to cancel a reservation only if he explicitly opted for this option at the time of making the reservation and under the conditions under which such a cancellation may take place.
The landlord has the possibility to terminate current agreements either immediately if it is established that the tenant causes damage and/or disturbs the peace, either within 12 hours in case the landlord is required to prematurely terminate the lease contract due to organizational reasons. It is exclusively in the second case that the tenant will have any sums or cash advancements on account of the cancelled stay reimbursed. The landlord will at all times be able to seek redress for actual damages from the tenant.
The guest should use the rented property with due care. This means, among other things, that the houserules should be respected at all time and the studio is left in good condition. In event of a default the costs for extra cleaning and repairs will be deducted from the provided credit card. All damages need to be immediately reported.
The guest is forbidden from bringing flammable, explosive or hazardous fluids or products into the residence, or to make adjustments to existing installations, materials or furniture.
The electrical provisions should in no way be overloaded and fire-fighting provisions should not be abused.
The number of guests agreed upon reservation may not be exceeded without prior consulting Getaway. In the case of unannounced exceeding of the number of renters or in the event of apparent misconduct, Getaway is entitled to deny acces to the residence and to end the current reservation.
When booked trough a third party the Getaway policy overrules the third party policy.
By default, your personal data shall be used solely in relation to the processing of this booking.
Getaway provides this website and all its other websites on a ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents, and disclaims all such representations and warranties.
This website is operated and maintained in a cloud-based capacity and is published from a European perspective. Getaway is not publishing the website for use in any jurisdiction where such publication or use is unlawful.
ACCESS TO THE WEBSITE
We will use reasonable efforts to make our websites and its content available to all users. However, we do not warrant or represent that access to this site will be uninterrupted, reliable or fault-free. We reserve the right at our sole discretion to deny users access to our sites or any part of it without notice and to decline to provide the service to any user that is in breach of these conditions.
DAMAGE ARISING FROM USE
To the fullest extent permitted by law neither Getaway nor any of its employees or agents will be liable for damages arising out of or in connection with the use of this site, the information in it or the unavailability of the site or its content.
This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and third party claims, save that nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of Getaway, its employees or agents.
Getaway reserves the right at any time without notice to revise the contents of our websites, including these Terms and Conditions. Any changes to these Terms and Conditions will be posted on this website. By continuing to use our website following any such change you will signify that you agree to be bound by the revised conditions.
LINKS TO THIRD PARTY WEBSITES
Certain links, including hypertext links, on our website will lead you to websites or pages that are not under the control of Getaway. Links are provided for convenience and the inclusion of any link does not imply endorsements in any way of the site to which it links.
All rights in the design, text, graphics and other materials on the website and the selection or arrangement thereof are the copyright of Getaway.
Permission is granted to copy electronically and print in hard copy portions of this site solely for your own personal use. Any other use of content on this site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or re-publication) without the prior written permission of Getaway is strictly prohibited.
Getaway regularly obtains rich media from its users and/or guests. By supplying rich media to us, you are deemed to have accepted all following Terms and Conditions:
You confirm to grant Getaway permission to use the material to promote its locations on any medium.
You confirm the rich media you provide is owned by you and that you are fully entitled to grant to Getaway non-exclusive rights to use it.
You confirm you are not violating, plagiarizing, or infringing the rights of any third parties including copyright, trademark, trade secrets, privacy, publicity, personal or proprietary rights.
You confirm the consent of anyone who is identifiable in your provided rich media or the consent of a parent or guardian if the person is less than 18 years of age.
The Getaway logo is owned by Getaway. All other trademarks, product names and company names or logos cited herein are the property of Getaway or their respective owners.
No permission is given by Getaway in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder’s rights.
Getaway shall not be liable to users for any breach of these conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including, without limitation, industrial disputes, breakdown of systems or network access, fire, explosion or accident.
These conditions shall be governed and construed in accordance with European Law and any disputes shall fall within the exclusive jurisdiction of the European Courts. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
GOOD TO KNOW
If you booked a special deal, package or booked a stay during a peak period, please check the specific terms and conditions of the individual product. Some of these may be non-refundable or have other individual conditions.
LOST AND FOUND ITEMS
We are happy to send these items back to you. There is a fixed price of €25 for this service. Please be aware that the all lost-and found-items are not the responsability of the hotel. All non-claimed and usable items will be donated to charity 3 months after the date the item was found.
Please note that every effort has been made to ensure the accuracy of all information on this website. However, Getaway does not accept responsibility for any errors or omissions.
All parties agree the venue and jurisdiction regarding any matter related to these terms and conditions shall be where Getaway is located, and the associated laws of Belgium.