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frequently asked questions

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Where can we park our car?

We have limited parking available for our guests for €15 euro per day. Contact us to reserve your parking space.

If the guest has reserved a parking space, he can park with us. The entrance to the parking is to the right of the building. This can only be accessed by scanning the key card at the entrance. The parking space has a maximum entry height of 1m85.

If the guest has not reserved a spot or the parking is already complete: there is a Qpark just down the street (€ 22 / 24h), 5 minutes walk there is the Mickler Parking in the Minckler Street (€ 9 / 24h). By clicking this link, you'll find other pay parkings in Leuven.

What about bed sheets and towels?

These are all present in the room. The beds are made and the sheets for the sofa bed are in the closet.

Every guest receives a big and a small towel.

Which means of payment do you accept?

At the reception desk you can always pay with cash (euro) or with cards such as Visa, MasterCard, American Express (3.95% fee) and Bancontact. Payment can also be made by bank transfer no later than 5 days before arrival date.

I would like to check-out but the reception is closed?

Everything is already taken care of. To check-out, just drop your key in the Getaway mailbox on your way out.

Is there Wifi available?

Every flat disposes over a free WiFi connection. You will find the code on the key holder.

Can the rooms be viewed in advance?

They can, but only during office hours and by appointment. Please contact us upfront.

Is there an elevator?

Yes, the accommodation is equipped with a lift up to the fifth floor. The 4 studios located on the sixth floor are accessible by stairs.

Do I have to clean the flat when I leave?

No, a weekly cleaning service is included in the standard fee. We just ask you to do the dishes.

Can I bring a pet?

Sorry, pets are not allowed for reasons of hygiene.

What’s the occupation capacity of your flats?

Deluxe flats can accommodate from 1 to 3 guests, Superior flats from 1 to 4 guests and Executive flats are fit for parties up to 6 guests.

What is standard included in my flat?

You can find a complete list of facilities, services and amenities here.

Can I extend my stay?

Of course you can, but only in function of availabilty of the room. In case you plan a longer stay, please contact us as soon as possible.

Do you accept group bookings?

Group bookings are possible. From 4 flats on, please contact us upfront.

Can I book without credit card?

You can. Just send us a mail with all details of your desired booking. We will reply with payment instructions and extra info.

Is it possible to check-in early?

The reception opens their doors from 3 PM, so it is not possible to check-in early. It is possible to drop off your luggage for the remaining time in the headquarters office at Naamsestraat 9. This office closes at 5 PM.

Is it possible to check-in late?

The reception closes at 8 PM every day.

A late night check-in is possible if the payment has been done upfront. The guest will receive all the necessary information.

Is it possible to check-out late?

Check-out is normally before 11 AM. If you want a lazy check-out, the check-out will be delayed until 1 PM.

What if my booking gets cancelled?

Please read our Terms & Conditions.

Is breakfast included?

We don't serve breakfast, but all rooms have an equipped kitchen so guests can prepare meals themselves. There are also many spots to have breakfast in the area.

What to do with the trash?

In our parking garage there is a big container. Reception staff will allow you access to the garage.

Where can I shop for groceries?

Within a 2 minute walk to the Bondgenotenlaan, you will find 'Match'. This store is open until 7.30 PM and closes on Sundays and holidays.

Is there a laundry room?

No, within a 5 minute walk there is a laundry room called 'Wastrommel' (Sint-Maartenstraat 25).

Is it safe to park my bike?

Yes, the accommodation has a special parking place for bikes in a garage with surveillance cameras. The reception staff will allow you access to the garage.

Do the flats have a coffee machine?

There is a waterboiler and instant coffee present in every flat.

Where can we park our car?

We always have a number of parking places available for our guests, at a fee of 12,5 euro per night. Make sure to contact us upfront to check their availability.

What about bed sheets and towels?

These are all present in the room. The beds are made and the sheets for the sofa bed are in the closet.

Every guest receives a big and a small towel.

Which means of payment do you accept?

At the reception desk you can always pay with cash (euro) or with cards such as Visa, MasterCard, American Exprss (3.95% fee) and Bancontact. Payment can also be made by bank transfer no later than 5 days before arrival date.

I would like to check-out but the reception is closed?

Everything is already taken care of. To check-out, just drop your key in the Getaway mailbox on your way out.

Can the rooms be viewed in advance?

They can, but only during office hours and by appointment. Please contact us upfront.

Is there wifi available?

Every flat disposes over a free WiFi connection. You will find the code on the key holder.

Is there an elevator?

Yes, Getaway Zaventem is equipped with two elevators.

Four rooms on the third floor are only accessible by lift to the second floor so the last floor needs to be climbed by stairs.

Do I have to clean the flat when I leave?

No, cleaning is included in the price, but we kindly ask you to do the dishes.

Can I bring a pet?

Sorry, pets are not allowed for reasons of hygiene.

What is the occupation capacity of your flats?

Deluxe flats can accommodate from 1 to 3 individuals, Superior flats from 1 to 4 individuals.

What is standard included in the flat?

You can find a complete list of facilities, services and amenities here.

Can I extend my stay?

Of course you can, but only in function of availabilty of the room. In case you plan a longer stay, please contact us as soon as possible.

Do you accept group bookings?

Group bookings are possible. From 4 flats on, please contact us upfront.

Can I book without credit card?

You can. Just send us a mail with all details of your desired booking. We will reply with payment instructions and extra info.

Is it possible to check-in early?

The reception is open from 3 pm, so check-in is not possible before.

Is it possible to check-in late?

The reception closes at 8 PM every day.

A late night check-in is possible if the payment has been done upfront. The guest will receive all the necessary information.

Is it possible to check-out late?

Check-out is normally before 11 AM. If you want a lazy check-out, the check-out will be delayed until 1 PM.

What if my bookings gets cancelled?

Please read our Terms & Conditions.

Is breakfast included?

No, all of the rooms are equipped with their own little kitchen so our guests can prepare themselves breakfast.

What to do with the trash?

In our parking area there is a big container. Reception staff will allow you access.

Is it safe to park my bike?

Yes, the accommodation has a special parking place for bikes with surveillance cameras.

Do the flats have a coffee machine?

There is a waterboiler and instant coffee present in every flat.

Where can we park our car?

We always have a number of parking places available for our guests, at a fee of 15,00 euro per night. The parking is located 75 meters from the residence. Make sure to contact us upfront to check their availability.

What about bed sheets and towels?

These are all present in the room. The beds are made and the sheets for the sofa bed are in the closet.

Every guest receives a big and a small towel.

Which means of payment do you accept?

At the reception desk you can always pay with cash (euro) or with cards such as Visa, MasterCard and Bancontact. Payment can also be made by bank transfer no later than 5 days before arrival date.

I would like to check-out but the reception is closed?

Everything is already taken care of. To check-out, just drop your key in the Getaway mailbox on your way out.

Can the rooms be viewed in advance?

They can, but only during office hours and by appointment. Please contact us upfront.

Is there wifi available?

Every flat disposes over a free WiFi connection. You will find the code on the key holder.

Is there an elevator?

Yes, Getaway Ostend is equipped with two elevators.

Three studios on the seventh floor are only accessible by lift to the sixt floor so the last floor needs to be climbed by stairs.

Do I have to clean the flat when I leave?

No, weekly cleaning is included in the price, but we kindly ask you to do the dishes.

Can I bring a pet?

Sorry, pets are not allowed for reasons of hygiene.

What is the occupation capacity of your flats?

Deluxe flats can accommodate from 1 to 3 individuals, Superior flats from 1 to 4 individuals.

What is standard included in the flat?

You can find a complete list of facilities, services and amenities here.

Can I extend my stay?

Of course you can, but only in function of availabilty of the room. In case you plan a longer stay, please contact us as soon as possible.

Do you accept group bookings?

Group bookings are possible. From 4 flats on, please contact us upfront.

Can I book without creditcard?

You can. Just send us a mail with all details of your desired booking. We will reply with payment instructions and extra info.

Is it possible to check-in early?

The reception is open from 3 pm, so check-in is not possible before.

Is it possible to check-in late?

The reception closes at 8 PM every day.

A late night check-in is possible if the payment has been done upfront. The guest will receive all the necessary information.

Is it possible to check-out late?

Check-out is normally before 11 AM. If you want a lazy check-out, the check-out will be delayed until 1 PM.

What if my booking gets cancelled?

Please read our Terms & Conditions.

Is breakfast included?

No, all of the rooms are equipped with their own little kitchen so our guests can prepare themselves breakfast.

Do the flats have a coffee machine?

There is a waterboiler and instant coffee present in every flat.

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